The General Terms and Conditions above and the following all apply to the online purchase of our goods.

Hildon home delivery is currently limited to mainland England and Wale only. We do not delivery to Scotland, Northern Ireland, Isle of Scilly, Isle of Man, Isle of Wight, Channel Islands or beyond. We will not accept orders from any person for delivery to other regions or countries.

To use the Hildon online order facility you must first register on the website hildon.com/account/register. You must be over eighteen years of age to register. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us of any changes to the information that you provided when registering including your address for deliveries by updating your personal details.

Hildon may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. The suspension or cancellation of your registration and your right to use the website shall not effect either party's right or liabilities. All of our right, interest and titles shall survive cancellation.

When you register to use the website, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else know your password, you should notify us by contacting our Home Delivery Customer Services (see below for contact details) immediately.

We must receive payment of the whole of the price for the goods that you order before your order can be processed. Once we have received payment we will advise you once your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between you and us.

The minimum order we will accept is for 3 cases of water. A case contains either 12 x 1000ml or 750ml bottles in glass or PET or 12 x 500ml bottles in glass or 24 x 500ml bottles in PET or 24 x 330ml bottles in glass or 30 x 330ml bottles in PET.

The prices for the goods are set out on the website and can be viewed by clicking on this link: hildon.com/collections. All prices shown are inclusive of VAT.

Delivery (which will be made by vehicles which are clearly identifiable as Hildon vehicles) is free of charge when you purchase not less than 5 cases otherwise you will be required to pay £4.95 per order at the time you pay for goods. You can pay using your Visa, MasterCard, Switch or Delta card. We do not charge a handling fee.

You may cancel your contract to purchase goods from us at any time up to the end of the 14th day from the date you receive the goods you ordered. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract, you must notify us in writing which you can address to us at Hildon Limited, Broughton, Hampshire SO20 8DQ or at homedelivery@hildon.com.

If you have received the goods before you cancel your contract in respect to them, then you must retain such goods in your possession and take reasonable care of them. If you cancel your contract before the goods are delivered, you must not unpack the goods when they are received by you. In either case, you must either send the goods back to us at your own cost and risk or make such goods available for collection by us (at your cost) at the same premises to which they were delivered.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit / debit card will be re-credited to your account as soon as possible and in any event within 14 days of the day on which we receive the goods back PROVIDED THAT the goods in question are received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you, we shall be entitled to collect the goods from the premises to which they were delivered and deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We reserve the right to cancel the contract between us if we have insufficient stock to fill your order.

If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit / debit card as soon as possible but in any event within 21 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

We will deliver the goods ordered by you to the address you have registered with us. Ownership in the goods passes to you at the time of delivery, provided that you have not already cancelled and do not cancel the contract between us. Once goods have been delivered to you they will be held at your own risk and we will not be liable for loss or destruction of such goods.

Delivery will be made as soon as possible after your order is accepted (usually within 10 working days of your order being accepted – this will be confirmed by telephone), and in any event within 30 days of the acceptance of your order.

All goods supplied by Hildon to satisfy an order made using the website are supplied to you for your own personal non-commercial use. You agree that you will not sell the goods supplied by Hildon for profit or otherwise.

We have a legal duty to provide goods in conformance with the contract between us. In the unlikely event that the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please notify us in writing at Hildon Limited, Broughton, Hampshire SO20 8DQ or homedelivery@hildon.com of the problem as soon as possible, ideally within 24 hours of the delivery of the water in question.

If you notify a problem to us under this condition, we will, at your option:

• Make good any shortage or non-delivery;
• Replace any goods that are damaged or defective;
• Refund to you the amount paid by you for the water in question.

Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any indirect or unforeseeable loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition.

A person who is not a party to this agreement has no right under the UK Contracts (Right of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, supply shortages, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, act of God, tempest, flood, fire, explosion or accident, war or threat of war, sabotage, civil disturbance or requisition, pollution of water supply or acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority or regulator.

The Hildon.com Site is owned and operated by Hildon Limited, a company incorporated under the laws of England and Wales with registration number 01866557 and whose registered office is at Broughton, Hampshire, SO20 8DQ.

© Copyright Hildon Limited Version 7 19/06/2019

We may collect the following information:

• Name and job title
• Contact information including email address;
• Demographic information such as postcode, preferences and interests;
• Other information relevant to customer surveys and/or offers;
• Your CV, if uploaded.

Your data may be used for the following purposes:

• a. Providing products and services you request: we use the information you give us to perform our services;
• b. Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;

• c. Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best endeavors to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Notice;

• d. Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;

• e. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us; 

• f. Provide tailored services: we use your data to provide information we believe is of interest to you and to personalise the services we offer to you, such as special offers.

• g. Marketing: from time to time we will contact you with information regarding promotions via postal methods or e-communications. You will have the choice to opt in of receiving such communications by indicating your choice at the checkout stage. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.

• We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.

• We may also process your personal data for one or more of the following:

  To comply with a legal obligation

  You have consented to us using your personal data (e.g. for marketing related uses);

  We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

  We must also consider periods for which we might need to retain personal data to meet our legal obligations e.g. to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

  When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

All payment details are transmitted over SSL across dedicated network infrastructure and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).

We may disclose your information to trusted third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with Irish and EU law on data protection rules.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We also have a cookie that remembers whether you click hide or not, on the Cookie Policy message. This cookie remembers your selection for 365 days.

Overall, cookies helps us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookies in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

▪ Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;

▪ If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@hildon.com.

We will not sell, distribute or release your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Under certain circumstances, by law you have the right to:

Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.QCD 80 Privacy Notice 25.5.18 Issue 1 (uncontrolled when printed)

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.

Complaint

You have the right to file a complaint concerning our processing of your personal data. All queries and complaints shall be handled in a timely manner by the DPO in accordance with internal procedures. In the unlikely event that you have suffered harm due to a breach of your rights under the data protection policy and Hildon has not handled the complaint in a sufficient manner, you may lodge a complaint with the supervisory authority. Complaints can be submitted to the DPO by post at Hildon Ltd, Data Protection Officer, Broughton, Hampshire, SO20 8DQ or email hildon@hildon.com.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you want to exercise any of these rights, please contact our DPO by post at Hildon Ltd, Data Protection Officer, Broughton, Hampshire, SO20 8DQ or email hildon@hildon.com.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.